OUR APPROACH/OBJECTIVE

Our objective is to excel and surpass the existing service level in the industry.

(i) Service Delivery

Our passion is to render a courteous and efficient response to shareholders’ enquiries and to also give prompt response to correspondences/e-mails. We also render a Twenty four (24) hours verification of shares leading to e-lodgment of such shares on the floors of the Stock Exchange. ZRL also ensures the prompt processing of CSCS diskette updates leading to the production of an up to date report on the shareholders register and strict confidentiality is maintained in the handling of shareholders records in our care. ZRL leverages on the large branch network of Zenith Bank and ZRL zonal offices(Abuja and Port Harcourt) for effective reach to our various shareholders.

(ii) Information Technology

Conscious of the importance of a good I T backbone to the Registrar business, Zenith Registrars from commencement of operations, invested heavily in Information Technology and the best Server configurations and Registrars software capable of accommodating daily processing of large share register base.

Zenith Registrars Limited recently acquired two(2) Verity Teleform Industrial Scan Station with the following capabilities.

• Superior Recognition and Throughput using best OCR technology.
• Process Design & Automation
• Business Activity Monitoring (BAM)
• BPEL Process Definition
• Form/Document-Driven Process Automation
• Detailed and Error-free database on IPO/public issues
• Paper-to-Electronic Capture
• Web Capture
• E-Forms
  

ZRL also employs the use of our parent company’s existing technology and Wide Area Network to reach shareholders outside Lagos.

(iii) Proactive Business Development

Zenith Registrars is determined to remain very “compact and light”, servicing “identified premium brands”. We also intend to employ sound business practices and complement the activities of our client to achieve a good corporate image with the investing public.

We are structured to respond to changes in the industry and to also meet regulatory requirements particularly concerning the minimum capital base for operators.

We constantly review the pricing of our products to meet client’s demand without compromising efficiency and excellent service delivery. We have been working assiduously to endear ourselves to shareholders, stake-holders and regulatory authorities and very shortly will be organizing zonal shareholders forum, etc). Our strength lies in our resolve to empower staff through constant training and exposure to modern operational techniques on areas such as e-public offer or right issues, e-bonus, e-dividend payment,e-lodgement etc.